Privacy Policy

1. Introduction

MachDen (“we,” “us,” or “our”) is committed to safeguarding the privacy of our clients, users, and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our annotation services, read our blogs, or engage with our AI and software services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details, billing address, and transaction history.
  • Account Information: Username, password, and other credentials used to access our services.

2.2 Non-Personal Information

  • Usage Data: Information about how you interact with our services, including IP address, browser type, operating system, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity on our website and enhance your experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our annotation, AI, and software services.
  • Customer Support: To respond to your inquiries, resolve issues, and provide technical support.
  • Marketing: To send you newsletters, promotional materials, and other communications related to our services.
  • Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, hosting providers, and customer support platforms.
  • Business Partners: Partners with whom we collaborate to offer additional services or co-branded content.
  • Legal Authorities: If required by law or in response to legal requests, we may disclose your information to government agencies, courts, or other legal entities.

5. International Data Transfers

As MachDen is based in the USA with a service office in Pakistan, your information may be transferred to, stored, and processed in these locations. We take appropriate measures to ensure that your data is treated securely, regardless of where it is processed.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MachDen
140 1 Canal View, Gujranwala 52250 Pakistan
Email: usamanaveed@machden.com
Phone: +923028402525

This Privacy Policy is designed to ensure transparency and trust between MachDen and our clients, users, and visitors. Your privacy is important to us, and we are committed to protecting it.